General Policies

  • Arriving on time to class ensures you are present for the warm-up and that your late entrance doesn’t disturb the class flow.

  • Please note the level of the class you are signing up for. While our instructors are very capable of making adjustments for a variety of needs, not every class is a great fit for every person. When in doubt, our instructors are happy to help you pick a class that is a good fit. You can also check out this helpful guide to help you decide what might be a good fit.

  • Our instructors love knowing who is coming to class so they can best prepare their session. Each teacher has their own style and flow and each has a goal and direction they are looking to take their students. Registering for your class ahead of time is a great way to let your instructor know you appreciate their efforts and are committed to the journey they are taking you on.

  • Thank you for helping us minimize interruptions and distractions to classes and appointments.

  • Guest passes are included in all class plans. They expire in the month they are issued or with the expiration date of you package and do not roll-over or accumulate.

    Guests must pre-register for classes to reserve their spot and may only register for beginner classes for safety to all participants.

    The sponsoring member accepts and understands that their guest has the same late cancellation and no-show policies as a regular member and that a guest pass will be considered redeemed in the event of a late cancellation or no-show.

    Guest passes may only be redeemed by clients new to Golden PT & Pilates.

  • All sales are final. No refunds, partial refunds or credits for cancellations or early termination are accepted for unused memberships, packages, and classes.

Changes to Schedule

  • We understand sometimes life throws you a curve ball but we are saving your spot just for you. If you are unable to attend your scheduled class or appointment, please log in to your account and cancel your class NO LATER than 24 hours in advance. If you miss this deadline you will be charged a $15 late fee. If you are unable to cancel in that window and would like to explain your circumstances, please call our office at (303) 993-2237 within 24 hours of your missed session to avoid the cancellation fee.

    *Please note that you will NOT lose your class credit on top of your fee - your class will remain a part of your package or membership to be used on another day.

  • We are reserving a spot just for you. If you do not show up we have no opportunity to fill your spot. This will result in a $25 no show fee. Please know we don’t like charging these fees so ask that you respect the time your instructor has reserved for you.

  • All of our classes have a waitlist option when they are full. Please know that if you are on a waitlist and a spot opens you will be AUTOMATICALLY enrolled into a class and will receive a notification via text or email (depending on the preferences you set) and our 24 hour cancellation policy applies.

    If you no longer are able to attend a class you are on the waitlist for, please remove yourself from the waitlist so the next person may get the opportunity to get promoted.

    Our waitlist closes 2 hours before class begins. If a last-minute spot opens up you will NOT be automatically enrolled and anyone will be able to book that spot regardless if they were on the waitlist or not.

  • Cancellations for classes and appointments must be made online using your Walla account or giving the office a call at (303)993-2237.

    Membership and package cancellation requests can be submitted via your Walla account but must be approved by a staff member.

    All requests to cancel or pause memberships must be received in writing at least 3 days prior to the next billing cycle. Please email info@goldenptpilates.com to request a change to your membership.

  • In the event of a weather closure you will be notified via email with as much notice as possible. We generally follow Jeffco school closure guidelines for road safety. Please make decisions that feel safe for you and know you will not be charged any fees for a missed class due to weather.

Class Packages

  • These packages do not auto-renew

  • Any unused classes are expire with the package.

  • Class packages are non-refundable in whole or in part. In limited circumstances we may be able to extend the expiration date of a package. Please contact our office manager at mackenzie@goldenptpilates.com to request an extension.

  • Cancellations for classes must be made online using your Walla account. Verbal, written, or text cancellations can not be accepted.

Monthly Class Memberships

  • Memberships will auto-renew monthly on the date of the month that you chose when your membership originally started.  For example, if you start a membership on January 1st, you have until January 30th until your account will refresh on February 1st.

  • Memberships can be upgraded or downgraded depending on your monthly needs. Clients must advise our office BEFORE their current month is over to set up the upgrade or downgrade for the following month.

  • You may cancel your membership at any time by sending an email with a subject line of  “Cancel my membership” to info@goldenptpilates.com or submitted via your Walla account.  This notice must be received no later than 3 days prior to your next billing date. *Please note, memberships are billed on a monthly cycle and any written notice of cancellation will only affect the following month’s membership. In circumstances, such as illness, injury or extended leaves of absence, please contact our office manager at mackenzie@goldenptpilates.com to discuss your options.

  • Memberships may be put on pause when requested, in writing, in advance. Memberships may be put on pause when requested, in writing, in advance.  Pause must be at least 30 days/a billing cycle in duration and cannot be retroactive. Upgrade and downgrading is available each month for any change in your monthly schedule. Clients with a paused membership will still be able to book classes at the $28 membership drop in rate.

  • Class packages are non-refundable or transferable in whole or in part.  In circumstances, such as illness, injury or extended leaves of absence, please contact our office manager at mackenzie@goldenptpilates.com to discuss your options.

  • If you reach your limit of monthly classes and would like to attend more before the next month, Walla will offer you single classes for the membership rate of $28.